Effective 22 August 2026 · Version 2026-08-22

Refund Policy

Try Cellar Dash Premium free before you pay anything. After that, subscription payments are non-refundable — but you can cancel whenever you like, and you keep what you have paid for until the period ends.

1. Start with the free trial

Every new subscription begins with a free trial — currently 15 days. The exact length is shown before you confirm, and that is the length that applies to you.

The trial exists so you can decide before any money changes hands. Cancel before it ends and you are charged nothing at all. We recommend using it properly: scan some labels, generate a profile or two, and see whether the app earns its place.

2. Subscription payments are non-refundable

Once a subscription payment is taken — when the trial ends, or at any renewal — that payment is not refundable, in whole or in part. This includes partial months and partial years.

Cancelling stops the next charge. It does not refund the current one.

3. Cancelling

You can cancel at any time, in under a minute, without emailing anyone:

• Open Cellar Dash and click Manage next to your plan.
• That opens our payment provider's secure billing portal.
• Choose to cancel your subscription.

Your Premium features remain available until the end of the period you have already paid for. After that the account returns to the free plan.

4. Annual plans

The annual plan is discounted precisely because it is paid upfront for the year. It is not refundable or convertible to monthly part-way through. If you would rather commit a month at a time, choose the monthly plan.

5. AI credit packs

Credit packs are consumable and are granted to your account immediately on purchase. They are non-refundable and have no cash value.

Purchased credits do not expire while your account is open, so there is no need to rush to spend them. They cannot be transferred between accounts or exchanged for money.

6. Failed and duplicate payments

If a renewal payment fails, paid features may pause until it succeeds. Nothing is deleted and you are not charged twice for the same period.

If you are genuinely charged twice for the same period, or charged after a cancellation took effect, that is our error, not a refund request — email us and we will return it.

7. Where the law says otherwise

Some jurisdictions grant consumers cancellation or refund rights that cannot be signed away by a policy like this one. Nothing here limits those rights. If you are entitled to a refund by law, you will get one.

8. Before you dispute a charge

If something looks wrong on your statement, please email support@cellar-dash.com first. A billing error is usually sorted out the same day. Raising a card dispute instead takes considerably longer and locks the account while the bank investigates.

9. Contact

Cellar Dash, LLC — support@cellar-dash.com